FAQ

  • What does “Awaiting Fulfillment” mean?

    • “Awaiting Fulfillment” means that we have your order in our queue to be pulled/printed and shipped. Once we ship your order shipped out, the status will be changed to “Shipped” and we will send you a shipping confirmation email with a tracking number so you can track your order on the USPS website.

  • How long do orders take to ship?

    • If we have the item(s) readily available, we are usually able to get orders out within 1-2 business days. If we need to print the item, it could take an additional day and if there are multiple items that need to be printed, then it could be up to 5 business days. We are a small company and sometimes aren’t able to keep up with the demand for our shirts, but we also don’t want to sacrifice quality for speed, so if we do take a couple days, it’s not because we forgot about you or your order - we just want to make sure we are sending you the best item we can make!

    • If you’re ever curious about the status of your order, please feel free to email us at support@curbsideclothing.com

  • Do I Qualify for Free Shipping?
    • There are some restrictions to orders that qualify for our Free Shipping. Right now, it only applies to orders of $20 or over in the USA (other than Hawaii and Alaska). Unfortunately, International Shipping is still pretty expensive for us right now so we aren't able to offer it at this time. We are always looking for solutions to this, though, so hopefully we will be able to offer Free Shipping to everyone in the future.
  • I ordered something but want to return it for an exchange/refund/store credit. What do I do?

    • All you need to do is send the items to the following address within 30 days from when the order was delivered, along with a description of the requested action within. Your order should have come with a packing slip that has a return form that you can fill out to give us this info, but if you don’t have it, you can just include a note as long as we know who is sending the item and what you are requesting

    • We don’t mind if you try an item on, but we ask that it isn’t worn more than that and that the shirts aren’t washed. We aren’t able to re-sell anything that has been worn or washed, so those items would only qualify for store credit equal to 50% of the items value when it was purchased.

    • Also, our policy is that the customer is responsible for the cost of shipping to us, but we pay to ship items back in the event of an exchange. The cheapest/fastest option for shipping would be to go through USPS either First Class or Priority.

  • When I send an exchange in, how will I know when it is received and processed?

    • Turnaround time for returns can vary and we don’t have a process in place yet for notifying customers when we receive the items. If you are asking for a refund, we are usually able to process that within 1 or 2 business days from when we receive the return (and then it takes up to a business day for the refund to be reflected on your card).

    • Just like with normal orders, some exchanges can take longer than others. If we have the items in stock, then we are usually able to get an exchange shipped back out to you within 1-2 business days from when we receive the return. If there are multiple items or the items need to be printed, it could take 3-5 business days.

    • If you haven’t received anything after 7 days, feel free to reach out to us at support@curbsideclothing.com for any inquiries.

  • Will an order get to me faster if I pay the $1.99 versus taking the Free Shipping option?

    • At this time, paying $1.99 for shipping instead of taking the Free Shipping option when you qualify does not mean your order will get to you any faster. Our system requires us to offer that option since that is what we charge for shipping order under $20.

    • Do you need your order next-day? We don’t offer next-day shipping at checkout, but if you email us at support@curbsideclothing.com we can give you an estimate for if that would be possible and what you would be charged for it.

  • What’s the fastest way to reach someone if I have questions about my order?

  • What are the shirts made of?

    • We use a variety of blends for our shirts. We list the material for each individual shirt on its product page underneath the description.

  • What size should I get?

    • It depends on the style as well as how you like your shirts to fit. The Men’s shirts all typically run true-to-size, but they are a little more fitted than normal tees, so you may want to size up if you like to have a little extra room in your shirts.

    • The Women’s T-Shirts run a size or two small, but the women’s dolman t-shirts and circle tops are less fitted, so they typically run true-to-size.

    • If you happen to know your measurements, you can compare them to our size chart here: http://www.curbsideclothing.com/size-chart/

    • We are in the process of updating that page, though, so if you can’t find a specific style, email us at support@curbsideclothing.com and we will send you the measurements.
  • Are your shirts pre-shrunk?

    • Yes, although we have heard that if they aren’t properly washed, they may shrink a little. So, we always recommend to wash the shirts cold and tumble dry on low.

    • Please note: We are not able to accept any returned shirts if they have been washed.
  • I like this shirt, but I want it on a different color? Can you do that?

    • Unfortunately, we don’t do any custom work at this time so the shirts are printed and sold on the blanks shown on their respective product pages.

  • Are you accepting new art?

    • Although we aren’t currently looking for new artists at this time, we are always accepting portfolio submissions at support@curbsideclothing.com. Someone will take a look when they get a chance and if we feel that your style would be a good fit for the Curbside Brand, we will definitely be in touch.

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